VIP Club Terms & Conditions
A little extra care for your loyalty. These rules explain how WOW NAILS BY VIO points are earned and used.
The salon and eligibility
The programme is operated by VIOLETA BEAUTY LTD, trading as WOW NAILS BY VIO. VIP Club is available only to clients aged 18 or over. The salon’s separate treatment-age policy is unchanged. The official programme launch date is 1 December 2026, at 00:00 Europe/London. Programme use and points checking are available only after the operational activation conditions have been met and launch has been authorised. Points start from programme launch; visits before launch do not earn retrospective points.
Earning points
Earn 1 point for every £1 actually paid for eligible completed services, after discounts, including paid extras and repairs. Points are rounded half up once per completed paid visit: £47.50 earns 48 points. Tips, cancellation fees and unused advance payments do not earn points. A booking or unpaid visit alone does not earn points.
Registration, referrals and private feedback
Receive 100 points once after your personal Fresha registration has been verified and your first eligible treatment has been completed and paid for. A salon-created profile or QR scan alone does not qualify. The referring client receives 150 points after the new client’s first eligible treatment has been completed and paid for; there is no separate referred-client bonus. Genuine private feedback earns 20 points once per active VIP account. Public reviews and ratings are not rewarded. There is no additional rebooking bonus.
Validity of your balance
Your entire remaining balance expires after 12 calendar months without an eligible completed paid visit, at the end of the anniversary day in Europe/London time. A visit on 29 February has its anniversary on 28 February in a non-leap year. A new eligible paid visit renews the validity of the remaining balance. Bookings, unpaid visits, bonuses and complimentary services do not extend it.
Available rewards
300 points: standard hand paraffin treatment. 350 points: standard foot paraffin treatment. 400 points: Corn & Callus Removal together with Toenail Reconstruction, only as add-ons to a separately paid pedicure in the same appointment. Heel Hard Skin Removal is not included in this 400-point reward. 900 points: Aesthetic Pedicure, the complete existing salon service. 1300 points: Medium Length – Gel Infills OR Long Length – Gel Infills. All five rewards are commercially approved for launch. These rewards become redeemable when the VIP programme and its technical configuration are activated. Please confirm reward availability with the salon before booking.
Using a reward
All standard rewards are available exclusively Tuesday–Thursday, in Europe/London time, subject to salon availability. One VIP reward may be used per appointment. Points are deducted when the reward is actually fulfilled, not when it is booked; points are not reserved in advance. You need sufficient unexpired points at the time of treatment. Extras not included in a standard reward are charged separately. Any exception requires documented salon approval.
Paraffin bookings
Please contact the salon at least 24 hours before a paraffin treatment. Any exception must be discussed with and approved by the salon.
Refunds and adjustments
Refunds are recorded in the points history, and points are recalculated using the remaining eligible paid amount. Insufficient balances or disputed adjustments require individual salon review. The system does not automatically create a negative balance or take the difference from future points. These rules do not restrict your statutory consumer rights.
Checking your points
The universal My VIP Points page uses the name registered with the salon and the UK phone number verified and linked to your VIP profile. It does not require a client account, password or SMS. Only the available balance and expiry are shown; the page cannot change points or show treatment or booking history. A matching result must be unambiguous.
Protecting your information
Anyone who knows the linked name and phone number may be able to see your balance and expiry. Do not share those details unnecessarily. Repeated attempts are limited. The universal QR is identical for all clients and contains only the public page address, not personal details. Name and phone matching is not strong authentication. Any individual QR used for scanning inside the salon identifies a card within a separate private administrative process, which requires authorised salon access. It is not the universal public points-checking QR. Contact the salon about an incorrect association or lost personal card; a QR scan does not itself issue or replace a card.
Questions and privacy
Contact contact@wownails.uk or +44 7342 368214 about your balance, rewards or a correction. The email address receives and forwards messages; replies may come from another salon-managed address. See the Privacy Policy for the salon’s information and your data rights. Participation or checking points is not automatic permission for marketing.
Changes to or closure of the programme
The salon may make proportionate changes where required by law, necessary to address a security risk, or needed because the salon is closing or can no longer reasonably operate the programme. We will explain the reason, proposed date and effect on your points, and give reasonable advance notice on the salon website and, where appropriate, through the contact details held for your VIP account. You may choose to stop participating. Changes or closure will not unfairly remove points already earned: we will provide a fair opportunity to use them under the existing rules before the change or closure, or agree an appropriate alternative arrangement with you. Where urgent legal or security requirements prevent advance notice, we will explain the change as soon as reasonably possible and still address accrued points fairly. Your statutory rights remain unaffected.